Quality Assurance

We are committed to delivering outstanding customer value, by providing quality healthcare products and services which consistently meet the needs of our customers, both internal and external, as well as complying with requirements and maintaining the effectiveness of the Quality Management System. We are committed to continuous improvement of our products, our services, our business processes and our business relationships. We will accomplish these objectives by creating and maintaining a quality-focused environment, while deploying our Total Quality approach with our valued customers, employees and community.

We guarantee all Medline products. Should you have a problem with a Medline product, call us. We will take care of the problem right away, either by promptly exchanging the product or by crediting your account.

In addition to performing sterilization cycle validation, this team evaluates new products and assigns the appropriate sterilization method and cycle. Staff members continually research alternate technologies that might help reduce lead time and costs while ensuring that our products meet all sterility requirements. They also answer customer questions related to sterilization methodology and provide on-site assistance with hospital sterilization processes.