Customer Master Data Management Leader

We are looking for a Customer Master Data Management Leader to become the guardian of and expert on customer master data for our European business. As a facilitator and coordinator of customer master data in Europe, you will work closely with sales, customer service and data owners, to make sure that all functions are involved in all appropriate activities. In this new and exciting role, you will be responsible for defining and implementing a robust data governance and structure across Europe. By ensuring the quality of data, defining the process and implementing continuous improvements, you will enable Medline Europe to become more efficient. 

Activities & Responsibilities

  • Facilitate the definition of the strategic direction for customer master data in Europe, in alignment with business and compliance requirements.
  • Lead the implementation of customer master data management in Europe (processes, systems, people).
  • Identify and implement process improvements to streamline customer data management and ensure clear ownership of data.
  • Implement and lead committees on customer data governance to ensure the prioritisation of projects and issues.
  • Coordinate the cleaning of customer data and build governance, involving all appropriate functions, to ensure customer data quality and consistency in the master data system.
  • Understand data interactions, and identify challenges and impacts on other functions and systems.
  • Make sure our system’s architectural design facilitates customer data, and there is appropriate implementation and documentation.
  • Work closely with IT to propose architectural changes that fulfil business needs.
  • Define and implement master data validation systems and control management.
  • Identify, review and assess key performance indicators to measure the quality of master data, establish processes to maintain this quality, and publish key performance indicators on a monthly basis.
  • Ensure a sufficient level of knowledge for all users, deliver training and build user procedures, as well as coach and support them to improve the data under their responsibility regularly.
  • Ensure consistency of execution in all countries.
  • Build and manage key users network, and upskill key users so that they become the functional point of contact for first issues/questions.
  • Support key business projects and processes.
  • Be the reference point for key projects involving customer master data.


  • Cross-functional leadership and organisational behaviour
  • Advanced analytical thinking, problem-solving skills, action-oriented
  • Change management skills
  • Superior communication and business technical interaction skills
  • Excellent analysis and project management skills
  • Good understanding of data relationships and data modelling concepts
  • Working knowledge of ERP, as well as applications supporting master data management
  • Knowledge on customer organisation within or similar to medical device industry (i.e. private, public, price management across GPOs)
  • Experience working with master data in an international environment
  • Experience with or good knowledge of sales and customer service processes
  • Proficient in MS Office software
  • Fluent in English, both written and spoken


Are you interested in joining the PMO Office in this key role? Please send your résumé and cover letter to Caroline Desborough, HR Generalist: [email protected]