Creative Services Manager

A simultaneously creative and highly organised group, the marketing, communications and web team seamlessly works together to promote Medline’s brand and initiatives through high-quality marketing services and strategies. Some team members design eye-catching, captivating content and graphics, while others check that the text is well-written and cohesive, whatever language it might be in. We also accompany numerous projects from all around the company from start to finish—ideation, creation, dissemination and analysis. Together, we are the gatekeepers of Medline’s brand and are dedicated to producing powerful and professional marketing materials.

Medline is looking for an experienced people and project manager to lead our creative team and lead and contribute to video and illustration production activities. The Creative Services Manager will be based in our headquarters in Arnhem, the Netherlands or in Kleve, Germany. In this role you will report to our Director of Marketing and Communications, Europe.

Main responsibilities:

  • Lead creative team of 2 direct reports, 3 people total
  • Review or assist in developing creative proposals
  • Facilitate creative project kick-offs
  • Lead brainstorming sessions with creative team
  • Supervise, push and encourage creative team
  • Master department workflows and processes and suggest changes in order to improve efficiencies
  • Serve as the digital media expert bringing new ideas and energy to the creative team with focus on video and illustration production
  • Manage Medline EU video strategy and portfolio
    • Create new videos (training, promotion, animation)
      • Work closely with product and other subject matter experts to determine best style of video suited for each project
      • Proactively search for projects best suited for video
      • Develop video from storyboard to filming to editing
      • Help improve and maintain the project workflow and pipeline
      • Maintain a shooting and production schedule
      • Research, negotiate and contract for shooting locations and actors as necessary
    • Update existing videos
      • Ensuring existing content meets relevant branding and content standards
      • Adding subtitles / voiceovers where necessary
    • Maintain video portfolio in the Medline PIMDAM (product information management and digital asset management database) and on online platforms like Vimeo / YouTube
    • Track and report on video performance across all channels including sites and social media
    • Support events and communication teams with video creation for sales meetings and other communications initiatives
  • Create and maintain Medline illustration library
    • Support design team with eye catching illustrations for brochures, websites, and instruction documents, etc.
    • Create meaningful illustrations to enhance user experience with Medline materials in digital and print
    • Proactively identify content that is best suited for illustration
    • Maintain library of illustrations adhering to global design guidelines
  • Additional responsibilities will include general back up for the design team with InDesign work and simple photo editing


  • Educational background and previous work experience in video design and production
  • 3+ years management experience
  • Expert user of Adobe Creative Suite – focus is on Premiere and Illustrator, InDesign and After Effects experience is a plus
  • Ability to work independently, prioritise your work and carry out multiple tasks simultaneously and meet agreed deadlines
  • Flexible and structured
  • Excellent critical thinking, reasoning and problem-solving skills
  • Excellent interpersonal and communication skills
  • Able to achieve results in a fast-paced, changing, global/matrix environment
  • You have a keen eye for aesthetics and pay attention to the details
  • Maintain a great relationship with your team and customers


Please send your résumé and cover letter to: [email protected].

For this position, we will handle the recruitment ourselves. Résumés sent by head-hunters or the like will not be considered.